Warranty
UPHOLSTERY WARRANTY AND CARE
MAINTAINING THE APPEARANCE OF UPHOLSTERED FURNITURE
● Due to body warmth, moisture, and the physical strain applied to upholstery covering, the cover material will stretch, sometimes quickly. This is a normal process; however, there are steps that can be taken to help maintain the appearance of one’s upholstery.
● Avoid sitting in the same spot over and over – no matter how well made, if the same spot is used continuously, that area will stretch and wear faster.
● Smooth the cover on the seat and back cushion – it is recommended that seats and backs be massaged to make sure that feathers, fiber, and Dacron be kept fluffed, therefore keeping the material expanded throughout the cushions.
● At Soho West we use only high-quality materials suited for upholstery. Thus, stretching and a casual appearance do not represent a quality defect, but the characteristics typical for this furniture.
SPECIAL FABRIC AND LEATHER CONSIDERATIONS FOR BENCH SEATING
● Several of our seating styles have been designed with a single cushion seat, referred to as a bench seat. With bench seating, relaxation of the fabric or leather will more likely occur over time than with individual seat cushions. In general, the longer the seat cushion, the greater the tendency for the fabric or leather to relax. When selecting your fabric or leather, talk to a Soho West sales associate about the options and their tendency to naturally stretch.
SPECIAL FEATHER CUSHION CONSIDERATIONS
● Some of Soho West’s upholstery features feather seat and back cushions, which make for a very comfortable and inviting seating experience and aesthetic. Feathers are contained in a down proof ticking to reduce migration of feathers. Please note that it is normal for some feathers to find their way through the casing.
SPECIAL PATTERN FABRIC CONSIDERATIONS
● Due to the fact that we hand make all of our upholstery we cannot guarantee pattern match- ing on custom upholstery where a pattern fabric has been selected. We make every effort to match the pattern to the best of our ability, however, if some lines or patterns do not line up it is not considered a manufacturer's defect and cannot be claimed as a warrantable concern.
FABRIC CARE
It is extremely important to PRE-TEST your cleaning method on a hidden area of the fabric to determine if the colors bleed or if the fabric will shrink. When in doubt, seek the help of a professional furniture cleaner. Always determine the best method of home cleaning for your furniture. Due to the various ways that furniture can be stained or damaged, and various fabric compositions, there is no guarantee that re-sults will be completely successful. Use the suggested methods at your own discretion. To prevent overall soiling from dust and grime, light brushing is recommended. Use a professional cleaning service when an overall soiled condition has been reached. To obtain the most satisfaction from your furniture, give immediate attention to spots and establish a weekly routine for vacuuming of all your upholstered furniture. Clean up spills and stains right away. The longer stains stay on the fabric, the harder they are to remove.
Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly.
Soiled areas should be cleaned based on the following cleaning code(s) found on your product. If cleaning codes are not available, contact the retailer from where you purchased the product.
● D: Dry Clean Only
● W: Water-Based Cleaner
● Spot clean using the foam only from a water-based cleaning agent such as a mild detergent or non-solvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry.
● S: Solvent-Based Cleaner
Spot clean using mild water-free solvent or dry cleaning product. Clean only in a well-ventilated room and avoid any product containing Carbon Tetrachloride or other toxic materials. ws Water/SolventBasedCleaner
Spot clean with a mild solvent, an upholstery shampoo or the foam from a mild detergent. When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well ventilated room. Avoid any product that contains Carbon tetrachloride or any other toxic materials.
LEATHER CARE
Use of any leather after-treatment products unless authorized or purchased at an Soho West store will invalidate this warranty. Regular dusting with a damp, clean cloth is advised.
UPHOLSTERY WARRANTY AND CARE
● Clean Leather often, keeping in mind that frequent gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils, and perspiration.
PROTECTED (PIGMENTED) AND SEMI-ANILINE LEATHERS
● Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather.
Always test soap solution on a small, unseen area of the leather to ensure that the solution does not damage the leather (there should be no color transfer onto your cloth).
NATURAL ANILINE LEATHERS
Clean only with a lightly dampened cloth. Do not use any type of soap on natural (aniline) leathers.
UPHOLSTERED FURNITURE WARRANTY
COVER MATERIAL
Our warranty does not cover any damages due to abuse or improper use, excessive soiling, improper or unapproved cleaning methods (see Care for Upholstered Furniture for details), chemical treatments, exposure to direct sunlight, or color fading. These instances will void the warranty.
We do not warrant fabric pilling, tearing, shrinkage, or fiber migration. Flattening of nap on chenille and microfiber are inherent characteristics of soft plush fabric and are not a manufacturer's defect.
We do not warrant the color fastness or the matching of colors of textiles, including an exact match to cuttings, samples, or swatch cards.
We do not cover the cost of shipping if merchandise under warranty is in a different location than where it was originally purchased.
Leather is a natural material with an inherent scent, the scent or odor is not considered a manufacturer's defect and will dissipate over time.
LEATHER: FIVE (5) YEARS
EQ3 leather products are warranted against tearing, splitting, and cracking under normal use and conditions for a period of five years. Leather is a natural material and, as such, each individual hide reflects its own characteristics.
On average four to five hides are used on most EQ3 sofas and, as such, variation will occur. Shading variations, nicks, scratch-es, and wrinkles are characteristics of leather and are not considered defects.
Please note testing results and performance depend on the nature, construction, and fin- ish of the specific leather.
Leather is a natural product that will stretch over time with use. This is not considered a defect but a natural characteristic of leather-covered furniture. Regular maintenance and care will help minimize stretching of the leather.
FABRIC AND VINYL: ONE (1) YEAR
Our warranty covers you against seam slippage, fraying, and dye transfers from the product for one year from date of purchase. Our warranty does not cover tearing, pilling, shrink- ing, or loosening of the fabric due to normal wear and tear. Flattening of nap on microfibre is an inherent characteristic of soft plush fabric, and is not considered a manufacturer's defect.
FRAMES AND SPRINGS: LIFETIME WARRANTY ON PARTS
Wood frames and springs carry a lifetime warranty against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. The term “lifetime” as it is used in this warranty is defined as twenty-five (25) years.
RECLINING CHAIRS, SOFA BED MECHANISMS, AND SOFA BED MATTRESSES: TWO (2) YEAR WARRANTY ON PARTS
Reclining chairs, sofa bed mechanisms, and sofa bed mattresses are warranted against material and manufacturing defects.
SEAT CUSHION FOAM, FIBER, AND FEATHER-FILLED COMPONENTS: TWO (2) YEARS
Seat cushions are warranted against collapsing. All cushions will soften with use and will con- form to the shape of the user. This softening is considered normal wear and is not considered a manufacturer's defect. Fiber-filled seat cushion tops, backs, and arms will flatten with prolonged use. This is inherent to the design of fiber-filled and fiber-wrapped products. Regular fluffing will prevent internal fibers from matting and help to prolong the vibrancy of these products.
CASEGOODS WARRANTY AND CARE
CARE FOR CASEGOODS*
*INCLUDES WOOD, METAL, AND LACQUERED FURNITURE.
Surfaces require regular dusting. When cleaning is required, dampen a soft fiber cloth with water, wipe and immediately wipe dry with a soft cloth.
Please follow recommended care and maintenance guides for solid wood products. Please oil all unfinished solid wood pieces every 6-12 months, or as needed, with Linseed, Danish, or Tung oil products. It is not uncommon that oil application is required on a new solid wood product.
CAUTION FOR CASEGOODS* *INCLUDES WOOD, METAL, AND LACQUERED FURNITURE.
– Wipe liquid or spills from furniture immediately.
– Avoid contact with sharp objects (including writing without a desk pad). Use plastic placemats or rubber foot protectors on items such as radios, computers, telephones, and accessories.
– Exposure of furniture to direct sunlight, extreme sources of heat, or candle wax may damage or fade color.
– Maintaining consistent humidity levels within your home will minimize seasonal expansion and contraction of solid wood furniture, which can cause cracking, warping, and splitting; this is not considered a manufacturer's defect.
– Please read and follow safety warning labels and instructions on all products.
– Care should be taken when moving furniture within your home. Carefully wrap the furniture, including the corner, feet, and bottom of the furniture with a protective covering. This will help avoid damage to floors and/or wall surfaces, as well as help to prevent damage to furniture itself.
– Please follow all manufacturer’s recommendations for moving furniture – being especially cautious with anything bearing a team lift symbol.
– Please refer to Assembly Instructions where applicable for further information. Keep Assembly Instructions for future reference.
– Product must be assembled by an adult.
– Always use tip protection when provided.
– DO NOT remove the manufacturer’s label from the product.
– DO NOT move furniture on bare hardwood floors. To protect flooring from being scratched it is recommended that the furniture be placed on a protective area rug or on protective felt pads. This will protect your floors from potential scratches.
– DO NOT allow children to climb, play, step on, or lean against open drawers or shelves.
– DO NOT open more than one drawer at a time.
CASEGOOD FURNITURE WARRANTY* *INCLUDES WOOD, METAL, AND LACQUERED FURNITURE.
We offer a full one (1) year warranty covering material and workmanship on this product. Warranties are subject to normal household use from date of delivery. The use of any after-treatment products unless purchased at our store or suggested in this document will invalidate this warranty. When making a claim under this warranty the holder should contact our retailer. Soho West does not cover the cost of shipping if merchandise under warranty is in a different location than where it was originally purchased.
Some materials such as wood, veneer, and other natural materials have natural variations that are characteristics of the product. These normal variations are not covered under our warranty.
Within a collection featuring natural materials there may be variations in color, grain, or texture from piece to piece. Soho West does not cover the matching of colors, grains, and textures of natural materials.
Solid wood pieces are subject to cracking, warping, and splitting due to changes in humidity. Soho West will not warrant solid wood furniture pieces that have not been kept or maintained as per our solid wood care recommendations.
CASEGOODS WARRANTY AND CARE
● We do not cover irregular veins, marks, voids, fissures, or cracks found naturally in stone/marble as these are inherent characteristics of the materials and not a manufacturing defect.
● Natural materials are subject to color changes due to the environment or sunlight.
● We do not warrant damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds. We do not warrant damage from sharp objects, imprinting from writing instruments, pro- longed exposure to direct sunlight, or heavy objects.
● We do not warrant products that have been exposed to any type of extreme environmental conditions, improper storage, or any type of water damage.
● We do not cover damage of any kind caused by pets. Pet damages resulting from excessive soiling, and improper usage, frequent or irregular will invalidate the warranty.
WARRANTY NOTES
Warranty starts from the date of delivery.
– This warranty applies only to standard household use and conditions and does not cover defects or damage caused by the following circumstances:
a. Retail, business, commercial, institutional, or other non-residential uses.
b. Products purchased “AS IS” or second-hand.
c. Products purchased from distressed or liquidation sales.
d. Products deemed to have been misused, mishandled, altered, or abused.
e. Any conditions resulting from unusual usage.
f. Inadequate maintenance, cleaning, or care that does not comply with the instructions in this book- let.
g. Deliberate damage.
h. Personal alterations.
i. Accidents.
j. Direct exposure to sunlight or heat.
During the applicable warranty period, Soho West, as it sole obligation, will repair or replace (at its option) any product, part or component covered by this warranty and sold after the effective date of this warranty that fails under normal use as a result of a defect in material or workmanship; Soho West will repair or replace the aforementioned product, part, or component with a comparable product, part, or component.